The following briefing paper, “Human Factors Informed Commissioning: Adding value to NHS productivity, efficiency, effectiveness & quality“, was developed by the CHFG, and delivered to Simon Stevens and Bruce Keogh earlier this month. It is a response to their question “How do we encourage human factors and safety best practice through commissioning, using levers that are reasonably simple?”
We were delighted to be given this opportunity and we hope this paper is informative and influential across healthcare, not only those at the very top. The areas covered are in no particular order and include:
1. Raising awareness of what the science of human factors is.
2. Incentivising human factors- based approaches to service re-design and service improvement
3. Being aware of their own fallibility when making commissioning decisions and reviewing performance data
4. Developing safety metrics and measurement approaches that support human factors
5. Incident review group meetings
6. Integrating human factors into transactional commissioning decision making