Overcoming the barriers to ‘Speaking Up’ and listening to concerns in health and social care practice: Developing effective simulation-based learning resources to support cultural change

Date: Tuesday 08 October.

Venue: The Principal Hotel, Station Road, York. YO24 1AA

Delegate profile: Health and care leaders, quality and patient safety managers, Freedom to Speak Up Guardians, clinical staff, educators, healthcare students, commissioners, and patient representatives.

The impact of poor or sub-optimal communication within multi-professional health and social care teams or between staff and patients or family members / carers is widely acknowledged. One specific and persistent difficulty relates to the practice of raising concerns or challenging decisions and behaviours within professional hierarchies that affect the safety, quality and effectiveness of day to day care. Additionally, when such concerns are voiced, they may not be heard and acted upon in a timely or respectful manner.

This one-day symposium will examine the challenges and opportunities relating to the current ‘Speaking Up and Active Listening’ agenda in the health and social care sector. The intention of the event is to develop resources for delegates and their organisations to implement locally that will improve professional capabilities and help create the conditions to address these challenges. Expert facilitators from clinical practice and governance, simulation-based learning, behavioural science and human factors will be involved alongside patient experts throughout the day to engage participants and help co-design and share innovative resources for further evaluation.

Professor Bryn Baxendale, Chair, Simulation Advisory & Development Committee, Health Education England.
Dr Al Ross, Senior Lecturer in Human Factors in Healthcare.
Mrs Susanna Stanford, Patient Safety Advocate.
Mr Kevin Stirling, Programmes and Services Manager, Laerdal Medical.

If you would like to book your place at this event please do to the organiser’s website