Incivility in the NHS

Epsom and St Helier University Hospital NHS Trust have created this video on the effects of incivility in the NHS and the impact on patient safety.  This video reflects how incivility spreads and encourages a focus on kindness and care.

My first experiences of clinical Human Factors in theatre John Pickles - CHFG Trustee

John Pickles, Clinical Human Factors Group Trustee talks about how he first integrated Human Factors techniques in a theatre...

When did Human Factors become relevant to you? Nikki Davey - CHFG Trustee

Nikki Davey, Clinical Human Factors Trustee, talks about Human Factors as the oldest science but the most recent addition to approaches to patient safety.

Persuading the Board to invest in Human Factors John Pickles - CHFG Trustee

John Pickles, Clinical Human Factors Trustee shares his experience of persuading the Board to invest in using Human Factors techniques. Further reading Getting to Grips with Boards Board Resource Safe SBAR checklist WHO Safer Surgery...

Who first influenced you about Human Factors? Nikki Davey - CHFG Trustee

Nikki Davey, Clinical Human Factors Trustee, talks about the first human factors specialists and practitioners that focused her mind on human factors in healthcare. Further reading Swiss Cheese Model  

Human Factors examples in Patient Safety John Pickles - CHFG Trustee

John Pickles, Clinical Human Factors Trustee describes how the WHO checklist and design changes benefited patient safety. Further reading  WHO Safer Surgery checklist HSIB Report – Wrong route...