Resilience – One Team’s Trauma
This is a film made by a HEMS team to normalise and educate on the psychological responses clinicians can have to trauma and how to cope.
Read MoreCategory: Culture
Incivility in the NHS
Epsom and St Helier University Hospital NHS Trust have created this video on the effects of incivility in the NHS and the impact on patient safety. This video reflects how incivility spreads and encourages a focus on kindness...
Read MoreWhat does ‘drifting’ look like in healthcare?
Nikki Davey, Clinical Human Factors Group Trustee, provides examples of ‘drifting’ or ‘creating new norms’ that impact patient safety.
Read MoreWhy don’t we talk about ‘drifting’ more?
Nikki Davey, Clinical Human Factors Group Trustee, talks about the tendency to drift away from standards, rules and procedures and the gap between work as imagined and work as done.
Read MoreCognitive workload: What has it got to do with buckets?
Debbie Rosenorn-Lanng, Clinical Human Factors Trustee discusses how typical daily stress has an impact on cognitive workload.
Read MoreWhat are the issues with speaking up?
Debbie Rosenorn-Lanng, Clinical Human Factors Group Trustee, talks about how hierarchy effects the ability to speak up.
Read MoreIs bullying a safety issue?
John Pickles, Clinical Human Factors Group Trustee talks about behaviours and how these ultimately affect performance.
Read MoreHierarchy case studies
Debbie Rosenorn-Lanng, Clinical Human Factors Trustee, talks about the issue of hierarchy and how errors occur with an example of a never event.
Read MoreHow does behaviour affect team working?
Debbie Rosenorn-Lanng, Clinical Human Factors Trustee, talks about dealing with rudeness and how identifying behavioural frameworks can help to promote civility.
Read MoreShould we be using measurements to standardise good practice?
Nikki Davey, Clinical Human Factors Group Trustee, illustrates how the challenges of making changes to improve patient safety are different across different Trusts.
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