Category: Culture

Incivility in the NHS

Epsom and St Helier University Hospital NHS Trust have created this video on the effects of incivility in the NHS and the impact on patient safety.  This video reflects how incivility spreads and encourages a focus on kindness...

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Hierarchy case studies

Debbie Rosenorn-Lanng, Clinical Human Factors Trustee, talks about the issue of hierarchy and how errors occur with an example of a never event.

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