Patient safety advocate and CHFG Ambassador Susanna Stanford and clinical pharmacist Sarah Seddon have created a film about managing adverse events in healthcare. Drawing together perspectives from patients and clinicians, they discuss how HCPs can prepare for things going wrong, and how both patients and clinicians need honesty and compassion in the aftermath of adverse events. Emphasising the importance of human factors, non technical skills, psychological safety and a Just Culture, they have a strong message about creating safety for the future.