This CPD masterclass will equip participants with knowledge and strategies to optimise healthcare operations, improve quality, and enhance patient outcomes.

This day-long intensive program has been meticulously crafted to equip you with the tools, strategies, and knowledge needed to optimise operational efficiency and enhance patient care outcomes within your healthcare settings.

In our current healthcare landscape, operational excellence and quality improvement are not just buzzwords but pivotal to delivering high-quality, patient-centric care. Amidst increasing pressures – from regulatory standards, technological advancements, or rising patient expectations – the need to streamline workflows, identify bottlenecks, and implement sustainable quality improvement initiatives has never been more pronounced.

This masterclass is an exploration into the heart of these processes. We will empower you with a comprehensive understanding of data-driven decision-making, performance measurement, and various process improvement methodologies. Drawing from best practices and real-world case studies, we will unveil how healthcare professionals like yourselves can drive operational excellence, improve patient satisfaction, and ensure the delivery of high-quality care across diverse healthcare settings.

Whether you work in a hospital, clinic, or other healthcare organisation, today’s sessions will equip you with practical, actionable insights you can immediately implement to make tangible improvements.


  • Understanding Healthcare Operations: Gain a comprehensive understanding of the healthcare delivery system, its key components, and everyday operational challenges.
  • The Importance of Data in Healthcare: Understand the significance of data in healthcare settings and its role in enhancing patient outcomes and operational efficiency.
  • Introduction to Quality Improvement Methodologies: Understand the core principles of different quality improvement methodologies, including Lean, Six Sigma, and PDSA.
  • Choosing and Implementing Quality Improvement Methodologies: Learn the most appropriate methodology for a specific context and effectively implement quality improvement initiatives.
  • Performance Measurement in Healthcare: Understand the importance of key performance indicators (KPIs) in healthcare and how they can be used to measure and enhance quality.
  • Strategies for Ongoing Performance Improvement: Learn strategies for continuous performance measurement and improvement, promoting a culture of sustained quality enhancement.

CHFG receive a discount of 20%, just add code hcuk20chfg

If you would like to attend this event please go to the organiser’s website