This conference focuses on supporting staff who have been involved in patient safety incidents, or are the subject of complaints or claims. Involvement in an incident, complaint or claim can have severe consequences on staff who may experience a range of reactions including stress, depression, shame and guilt.

“Organisations must “never lose sight of the staff at the sharp end of the error” and plan accordingly. The establishment of a just culture ensures staff are treated fairly and appropriately following patient safety incidents. For staff to be appropriately supported, all organisations must have systems and structures that ensure managers and wider staff:
• are confident about which incidents are being investigated and why
• understand the potential impact of patient safety incidents on staff
• can recognise and help to manage the signs and symptoms of stress (including those associated with post-traumatic stress disorder) in themselves and colleagues
• have access to support following patient safety incidents. Staff should never be left feeling isolated and uninformed about what will happen following a patient safety incident… Organisations must establish procedures to identify all staff who may have been affected by a patient safety incident and to provide access to the support they need.”

Patient Safety Incident Response Framework 2020
It is vital that NHS staff are fully supported throughout the complaints process so that it doesn’t damage their confidence, trigger mental health problems, or result in the over-management of patients.”

Dr Clare Gerada, Chief Executive, NHS Practitioner Health

This conference will enable you to:

  • Network with colleagues who are working to support staff following incidents, complaints or claims
  • Understand national developments including the requirements in the 2020 Patient Safety Incident Response Framework
  • Reflect on how we can better support staff experiencing these issues through Covid-19
  • Deliver a just culture that supports consistent, constructive and fair evaluation of the actions of staff involved in patient safety incidents
  • Reflect on a healthcare’s professionals personal experience of being the subject of an incident investigation
  • Improve immediate support and debriefing when an incident occurs
  • Develop your skills in providing the staff member involved in a patient safety incident specific individual support or intervention to work safely
  • Understand how you can improve processes for ensuring candour and supporting staff
  • Identify key strategies for interviewing staff and taking statements and preparing staff for Coroner’s Inquests
  • Ensure you are up to date with the latest developments in psychological support for staff including building resilience
  • Self assess and reflect on your own practice
  • Gain CPD accreditation points contributing to professional development and re-validation evidence

If you would like to book a place on this conference please visit the organiser’s website